Shipping policy

At Feel India, we are committed to delivering products safely, responsibly, and efficiently while maintaining product quality and customer trust throughout the delivery process.

This Shipping Policy explains how orders are processed, shipped, and delivered through our platform.

1. Company Information

Feel India is a brand operated by:

DHUNI WORLDWIDE FOODS AND BEVERAGES PRIVATE LIMITED

Registered & Operational Address:
WeWork NESCO IT Park, Building 4, 10th Floor, Western Express Highway, Goregaon East, Mumbai, Maharashtra – 400063

Phone: +91 9892545498
Email: contact@dhuniworldwide.com

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation, subject to product availability and operational readiness.

Processing timelines may vary during:

Festivals or holidays
High order volumes
Product launches
Operational or logistics disruptions
Weather-related delays
Force majeure events or other circumstances beyond reasonable control

Orders placed on Sundays or public holidays may be processed on the next working day.

3. Shipping Coverage

Feel India currently ships across selected locations in India and may expand to international markets in the future, subject to operational readiness, product category, and regulatory approvals.

Shipping availability may vary depending on:

Product category
Serviceability of the delivery location
Logistics partner coverage
Regulatory restrictions
Seasonal or harvest-based availability

4. Estimated Delivery Time

Estimated delivery timelines may vary based on destination, logistics conditions, and the nature of the product ordered.

A. Standard Products

For regular non-perishable or ready-to-ship products, estimated delivery timelines are generally:

Metro Cities: 2–5 business days
Other Locations: 4–10 business days
Remote or Non-Serviceable Areas: Additional time may apply

B. Fresh Harvest Products, Including Mangoes

Certain products, including mangoes and other fresh harvest agricultural items, are supplied according to natural harvesting cycles, ripening conditions, farm readiness, quality checks, and dispatch availability.

For such products, the estimated delivery timeline may be 7 to 21 days from the date of order confirmation, depending on factors such as:

Harvest readiness
Natural ripening process
Farm procurement schedules
Quality inspection and grading
Weather conditions
Regional dispatch availability
Transportation and logistics conditions

The customer acknowledges and agrees that fresh harvest products are agriculturally dependent, and therefore delivery timelines may vary. Any timeline shown on the website, during checkout, or in product communication is only an indicative estimate and not a fixed or guaranteed delivery commitment.

Feel India reserves the right to reasonably extend dispatch or delivery timelines for fresh harvest products in order to preserve product freshness, quality, safety, and operational integrity.

Delays caused by harvest dependency, ripening cycles, weather, logistics constraints, courier delays, or force majeure events shall not be treated as a breach of obligation by Feel India.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Feel India may offer:

Free shipping promotions
Minimum order shipping benefits
Region-based delivery pricing

Shipping charges are non-refundable except where required by applicable law or expressly approved by the company.

6. Order Tracking

Where available, tracking details may be shared through:

Email
SMS
WhatsApp
Order dashboard

Customers are responsible for providing accurate contact and delivery information. Feel India shall not be responsible for failed communication or delayed updates arising from incorrect contact details provided by the customer.

7. Delivery Conditions

Customers must ensure that:

The correct shipping address is provided
The recipient is available at the delivery location
The phone number remains reachable during delivery

If delivery fails due to incorrect information, incomplete address details, non-availability of the recipient, or refusal to accept delivery, re-delivery attempts may be limited and additional charges may apply.

8. Damaged or Tampered Packages

Customers are advised to inspect the package at the time of delivery.

If a package appears:

Damaged
Opened
Leaking
Tampered with

the customer should:

Refuse delivery where possible, or
Record clear photos/videos immediately and contact us within 48 hours

Claims submitted after an unreasonable delay may not be accepted.

9. Delays Beyond Control

Feel India shall not be held liable for shipping delays caused by circumstances beyond reasonable control, including but not limited to:

Natural disasters
Extreme weather
Government restrictions
Strikes or transport disruptions
Courier partner failures
Public emergencies
Technical failures
Harvest delays or agricultural supply disruptions

10. Incorrect or Incomplete Address

If an order is returned due to:

Incorrect address
Incomplete address
Failed delivery attempts
Customer unavailability

Feel India may:

Charge additional shipping fees for re-dispatch, or
Cancel the order after deducting applicable operational and logistics costs, where permitted by law

11. International Shipping

International shipping, customs duties, import taxes, and local compliance requirements may apply where international orders are accepted.

Customers are responsible for complying with the import regulations, duties, taxes, and other charges applicable in their country.

12. Product Availability

All products are subject to availability.

In cases of:

Inventory mismatch
Quality rejection
Supply issues
Operational limitations
Harvest unavailability

Feel India reserves the right to partially or fully cancel orders and issue appropriate refunds where applicable.

13. Contact Information

For shipping-related support or questions, please contact:

Feel India
Operated by DHUNI WORLDWIDE FOODS AND BEVERAGES PRIVATE LIMITED

Address:
WeWork NESCO IT Park, Building 4, 10th Floor, Western Express Highway, Goregaon East, Mumbai, Maharashtra – 400063